Delivery and Returns
Pick up at our shop
If you live near our shop and wish to collect your items, you can pick up your items in the shop free of charge. Please select "Pick up from shop" as the delivery method at checkout.
Delivery within the UK
For orders within the UK we charge a flat rate £3.95 delivery charge per order. We use Royal Mail and deliveries take between 3 and 5 days depending on where you live. If you would like your order delivered quicker via courier, then please contact us after you've placed your order and we'll provide you with a quote for the courier charges as courier fees are charged at cost (on a direct weight and size basis).
Deliveries outside the UK
For orders outside the UK we charge a flat rate £20.00 for orders weighing up to 10kg. This covers most orders, but if yours is heavier or if you'd like us to send it using a particular courier, then please contact us for a delivery quote as postage of overseas orders is charged at cost (on a direct weight and size basis).
Amend or cancel your order
If you wish to amend or cancel your order before it's dispatched, please contact us. We can only amend or cancel an order providing it has not been dispatched by us.
We hope you'll love your products! However, in the rare event that you don't you may return the items to us within 28 days of receipt of your goods. Please complete the returns form we sent with your delivery or print from our web site here.
For reasons of hygiene we are unable to refund or exchange the following items unless they are faulty:
- Cosmetics/fragrance once the original packaging has been opened
- Pierced earrings and other pierced body jewellery
- Gift food and products containing alcohol
- Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged